Operations | 4 min read
Hotel Industry Trends (Part 2): Unification Through Standardization
In the intricate industry that is hospitality, where each guest’s experience is a symphony of services, hotel management groups and regional clusters operate with a unique set of challenges. In Part 2 of our hotel industry trends series, we explore a second challenge, perhaps one of the most pervasive: the lack of standardization.
The Challenge: Standardization
The majority of hotel management groups oversee multiple properties, each running as its autonomous entity. While this autonomy allows for some level of flexibility, it also introduces significant inefficiencies. Why? Because each property operates with its own set of systems and software, creating a landscape where no two properties are the same.
From time and attendance to invoicing, every aspect of hotel operations can vary significantly from one property to another. This lack of standardization poses several issues:
- Disorganization: When each property follows its unique processes, it becomes challenging to aggregate data or share labor resources efficiently. What works for one property might not be suitable for another, leading to duplicated efforts and wasted resources.
- Transitions and Collaboration: In a world where flexibility and adaptability are crucial, the absence of standardized procedures hinders seamless transitions between properties. Collaborative work under the same brand or Property Management Group (PMG) becomes an uphill battle.
- Resource Allocation: Without standardized systems, it’s challenging for hotel groups to allocate resources effectively. This includes everything from staffing levels to budget distribution, often leading to suboptimal decisions.
Nowsta is the proven solution to the standardization conundrum. Designed with the hospitality industry in mind, Nowsta brings a level of standardization that bridges the gaps between independently operating properties. Here’s how:
1. A Repeatable Process: Nowsta promotes the adoption of a repeatable process across properties and departments. This means that essential procedures related to labor management, scheduling, and communication can be standardized and shared. Hotel groups no longer need to reinvent the wheel for each property.
2. Standardized Solution: With Nowsta, properties can leverage the same standardized solution for their labor management needs. This uniformity ensures that everyone is on the same page, making it easier for teams to collaborate and support each other when needed.
3. Seamless Transitions: Nowsta’s standardized approach enables smooth transitions between properties. Whether it’s sharing labor resources, implementing new policies, or simply understanding the way things work, employees can move from one property to another with confidence, knowing they won’t encounter unfamiliar systems or processes.
4. Flex Work Made Easy: For hotel management groups looking to implement flexible work arrangements across properties, Nowsta provides the ideal platform. Employees can seamlessly adapt to different properties or departments, as they’re already familiar with the standardized procedures and systems.
5. Data-Driven Decisions: Beyond just standardization, Nowsta equips operations leaders with the tools they need to make data-driven decisions. With consistent data and insights available across all properties, leaders can optimize resource allocation, identify areas for improvement, and positively impact the bottom line.
The future of the hospitality industry is one where standardization enhances collaboration, streamlines operations, and empowers data-driven decision-making, ultimately benefiting both guests and staff. Nowsta is unifying the hospitality Industry, one standardized solution at a time.
Curious how Nowsta can help your hotel group? Talk to an expert today.