Transforming Event Staffing for a Fast-Growing Business
Amber Casas, Founder of OTH Company, built a thriving business by delivering exceptional front-of-house staffing for major events, including festivals, stadium concerts, and sporting events. After launching OTH to meet escalating client demand, her operational methods quickly became a bottleneck to growth. The logistical challenge of scheduling thousands of employees across multiple states proved unsustainable. Relying on a fragmented system of Word documents, emails, and text messages created a constant stream of errors, miscommunication, and time-intensive manual updates. This manual approach hindered the company’s ability to scale efficiently and deliver the seamless service its clients expected.
We used to do everything super old school. I’d be juggling Word documents, emails, and texts to send schedules. Anytime someone canceled, it was a nightmare to update. Nowsta changed all of that.
— Amber Casas, Founder of OTH Company
The Nowsta Solution: A Unified Platform for Growth
Nowsta provided OTH Company with a centralized, powerful platform designed to eliminate administrative burdens and empower both management and staff. The transition to Nowsta delivered immediate and measurable improvements across the organization.
Streamlined Scheduling and Coordination
Nowsta’s comprehensive platform revolutionized OTH’s scheduling process. Key features that drove efficiency include:
Full Schedule View: The platform’s master schedule view and multi-day event creation tools empower Amber to manage complex, large-scale events with precision and clarity.
Automated Shift Management: Staff can accept or decline shifts directly within the Nowsta app, which instantly updates the schedule. This functionality dramatically reduces the time spent on manual coordination and back-and-forth communication.
Enhanced Staff Accountability and Satisfaction
By providing a single source of truth, Nowsta increased transparency and accountability for OTH’s workforce of over 4,000 employees.
Automated Communications: Automated reminders and notifications ensure staff are always informed about their upcoming shifts, reducing no-shows and late arrivals.
Real-Time Pay Transparency: Employees can view tentative pay information for completed shifts, eliminating uncertainty and minimizing pay-related inquiries. This transparency improves employee satisfaction and trust.
Reduced Administrative Workload for Management
Nowsta’s all-in-one platform consolidated scheduling, attendance, and payroll processes, freeing up hours of administrative work each week.
Instant Reporting: Digital sign-in sheets and attendance tracking are generated automatically, replacing manual data entry.
Proactive Issue Resolution: The system proactively flags potential pay discrepancies, allowing management to address issues before they escalate.
The platform has taken so much workload off my plate. My staff love seeing their schedules and pay info in real time. It has been incredible for everyone.
— Amber Casas, Founder of OTH Company
Measurable Impact on Operations and Scalability
Since integrating Nowsta, OTH Company has unlocked significant operational efficiencies and enhanced staff engagement. The platform’s impact has been transformative:
Elimination of Errors: Manual scheduling errors and communication gaps have been completely removed, ensuring operational integrity.
Increased Accountability: Automated reminders and transparent pay data have created a more accountable and informed workforce.
Improved Employee Satisfaction: Staff now benefit from greater clarity, real-time visibility into their schedules, and fewer administrative hurdles.
Significant Time Savings: Management has reclaimed valuable time, enabling a strategic focus on scaling the business and securing new contracts.
With Nowsta as its operational backbone, OTH Company now seamlessly staffs premier events from Las Vegas to Austin to Miami. The company manages a workforce of more than 4,000 employees for high-profile clients like the Downtown Event Center, major festivals, and F1 races.
Smartsheet feels archaic compared to Nowsta. With Nowsta, everyone can see who is scheduled in real time and make updates instantly. It would transform how my partners manage staffing.
— Amber Casas, Founder of OTH Company
Her message to other leaders in the hospitality and event industries is a clear directive to embrace innovation for a competitive advantage.
If you are still scheduling through email, texts, and spreadsheets, it is time to move on. Nowsta makes everything easier for management and for staff. It saves time, improves accountability, and keeps everyone happy.
— Amber Casas, Founder of OTH Company